How To Add A New WordPress User

If you are an Elementor Pro user, you are eligible for Premium Support. When contacting the Elementor support team, Pro users may be asked to provide WordPress admin credentials*, so that our representatives can log into your WordPress site to investigate and troubleshoot any problems you may be experiencing. In order to solve your issue, our reps will need access with Administrator rights. 

*Note: The term “credentials” refers to the necessary information required to log into your site’s administrative backend, which in this case would consist of a valid username and password.

Although you could supply the representative with your own user credentials, we suggest that you create a new WordPress user account, with Administrator rights, specifically for the Elementor team to use. Once the problem is resolved, you can then delete the account you created. 

Below, we will show you how to quickly and easily add a new WordPress user for this purpose. In addition, we’ll also share a handy plugin that lets you sidestep the process completely if you wish. But first, let’s see how to add a new user.

Navigate To Add New User Form

  1. From your WordPress dashboard, go to Users > Add New to navigate to the Add New User form.

Fill Out And Submit The Add New User Form 

  1. Username (required): Enter an appropriate username here, such as Elementor Support.
  2. Email (required): Enter an email address that is not already in use by an existing user account. 
  3. First Name: Optional. Unnecessary for support purposes.
  4. Last Name: Optional. Unnecessary for support purposes.
  5. Website: Optional. Unnecessary for support purposes.
  6. Password: We recommend using the password that WordPress automatically generates for you, as it is guaranteed to be strong. Please copy this password to your clipboard or paste it in your computer’s notepad, so you can give it to your representative later.
  7. Send User Notification: Checking this box will email the user with the new credentials, however, we recommend giving the credentials directly to your representative rather than using this process, to ensure your specific representative receives the information. 
  8. Role: Please select Administrator for the Role here. Any other role will prevent your support rep from being able to solve your issue.
  9. Click the Add New User button to finish the process and create the new user account.
  10. Provide your Elementor support representative with the newly created username and password. Please don’t rely on the “Send User Notification” for this. Elementor has many representatives, and the specific one handling your ticket may not receive that notification. 
  11. Remove the user account after the problem has been resolved.

How To Delete The New User Account When It Is No Longer Needed

  1. Go to Users > All Users
  2. Hover over the account you wish to delete, and click the Delete link.
  3. A new screen will appear. Click the Confirm button to confirm that you wish to delete this user’s account.


Alternative Method to Provide Administrator Access 

If you are uncomfortable with adding a new user, you can install the 3rd-party Temporary Login Without Password plugin instead. The primary advantage of using this method is that you will not have to remember to delete the user account once the problem has been resolved. Instead, this plugin will automatically cancel access after a set amount of time of your choosing, such as one week, one month, etc.

  1. Install the Temporary Login Without Password plugin
  2. Go to Users > Temporary Logins.
  3. Click The Create New button.
  4. Fill out and submit the Create New Temporary Login Form.
  5. Give the generated temporary login link to your support representative

  1. Email: Required. Enter an email address that is not already in use by an existing user account. 
  2. First Name: Optional. Unnecessary for support purposes.
  3. Last Name: Optional. Unnecessary for support purposes.
  4. Role: Please select Administrator for the Role here. Any other role will prevent your support rep from being able to solve your issue.
  5. Expiry: Choose when to expire this link, such as One Week After Access or One Month From Now.
  6. Language: Please choose English (United States) here.
  7. Click the Submit button to finish the process and create the new temporary login.

A temporary login link for this user will now be created. Simply click the Click To Copy button for that account to copy the link to your computer’s clipboard. Give this link to your support representative. They will then be able to quickly access your account without needing a password. The link will expire after the amount of time you specified in the Expiry field.

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