500 Error While Using Elementor

If you receive a 500 error while using Elementor you have to check the error logs of your server to see what is the issue.

Most of the time, this error message is received because of a memory limit issue. The memory limit has to be set to at least 128MB according to our requirements.

There are other things that can lead to this issue and without the error logs it is not possible to know what is the exact issue.

To troubleshoot, you can deactivate your plugins (besides Elementor and Elementor Pro) and switch to a default theme of WordPress such as Twenty Seventeen to rule out a conflict with a third-party product.

If you do not know how to produce PHP error logs please send this guide to your hosting company:

https://codex.wordpress.org/Debugging_in_WordPress

500 errors are server issues and have to be sent to your hosting company beforehand.

If the issue happens when you want to save changes, please follow this guide:

https://docs.elementor.com/article/185-the-update-button-does-not-work

If your hosting company is not able to solve the issue, you can send the error logs to our support via [email protected]