Elementor Pro does not work
If you cannot edit when you activate Elementor Pro, check the following:
- Enable the editor loader method in the Settings of Elementor in Advanced on your WordPress Dashboard.
- Deactivate your plugins besides Elementor and Elementor Pro and check if it solves the issue. Switch to a default theme of WordPress such as Twenty Seventeen and verify if it fixes the problem.
- If it did not help, make sure that your memory limit is set to 128MB at least according to our requirements. You can check the memory limit for WordPress via your system info located in the "system info" tab of Elementor settings on your WordPress dashboard. If your memory limit is under 128MB, send this article to your hosting company: https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
- Ask your hosting company to deactivate ModSecurity via your Cpanel to troubleshoot. Some configurations set via this firewall can block Elementor Pro. Instead of deactivating ModSecurity, they can check the error logs of ModSecurity to figure out if some rule of this firewall is not leading to the issue. Memory limits added via this firewall can prevent Elementor Pro from working.
- If nothing helped, edit from another computer to rule out an issue with a program installed on your computer.
If you were unable to solve the issue after trying the aforementioned bits of advice, please send us an email via [email protected] with WordPress login details.